Fast payment allows customers to make (free) payments within the UK almost instantaneously, 24 hours a day, seven days a week.
When making a it is vital to use the correct sort code, account number and name of the person or business you want to pay. Once a has been submitted it cannot be cancelled (Does not apply to Direct Debits).
When making electronic payments, please follow the guidance below:
Always double check the sort code and account number when sending a payment.
Check the amount and payment reference, particularly if you are paying a business or paying a bill
If you are setting up a payment to a large organisation through our Internet Bank, please look it up using our organisation search to ensure you use the correct account details.
Once a payment has been sent it is not possible to cancel it. If you think you have sent a payment to the wrong account it is important to act quickly. If you are unable to recover the funds with the receiver directly, please contact us immediately.
Likewise, if you have received money into your account that you think might have been sent to you in error, contact us immediately.
For customers this means that once you inform us that an electronic payment has been made in error, within two working days we will contact the receiving bank in order to try and recover the funds. The receiving bank then has a further 18 days to respond to the request to return funds (20 days in total). Once a response is received from the receiving bank we will notify you of the outcome of the investigation.
If funds cannot be recovered we will include information in our notification to you on the options you have available.
